Refund Policy

Having trouble?

If you find you are having trouble with your gymproluxe gear, the set-up, or have a concern, please contact us at support@gymproluxe.com. We have found that most concerns are quickly resolved through a brief communication with one of our customer care agents. They would love to assist you.

30-day return policy:

You may return your items at any time within the first 30 days after purchase. To begin the process please email our returns department at support@gymproluxe.com. 

Please note the following: 

• The returns must be in new condition and original packaging.

• Your refund will be issued in 3-5 business days after the return has been received. 

• Gymproluxe will not provide additional packaging to return your items.

• Please send with tracked shipping so we can track when it arrives at warehouse.

• For International Orders:  All sales are final

International Customers: We do not accept returns or exchanges on ANY orders outside the UK. Duties and taxes are not paid by Gymproluxe and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.

Warranty

All our bands come with a free limited lifetime replacement warranty (valid for up to 2 replacements in a 365 days period, subject to review on an individual customer basis). This is an exclusive warranty limited to our resistance bands kits range covering manufacturing defects, unless stated otherwise. This warranty does not apply to any other product ranges we offer and is applicable to the expected normal lifetime of the product, not the lifetime of the buyer. This warranty is also applicable only to the original owner, not for any subsequent owner.